Delivery & Returns
Delivery Info
We ship Stylophone products to customers around the world. Because we fulfil orders from different locations depending on the product and delivery destination – shipping options, costs, and estimated delivery times can vary from order to order.
The most accurate shipping information for your order will always be shown at checkout.
Where do you ship?
We currently ship direct to the US, EU and the UK.
Depending on your location and the product you order, your order may be dispatched from different fulfilment locations. This helps us get your order to you as efficiently as possible. Some products or destinations may have different shipping options or restrictions.
If we’re unable to ship directly to your location, you may be able to purchase Stylophone products from one of our authorised retailers or our Amazon store in your area.
Shipping costs
Shipping costs are calculated based on factors including:
- Your delivery address
- The product(s) in your order
- Where your order is dispatched from
- The available shipping services
- The size and weight of your order
Your available shipping options and shipping cost will be shown at checkout before you complete your purchase. Because these factors can vary, we are unable to provide a single worldwide shipping rate.
Delivery times
Estimated delivery times are approx 5/7 days. These estimates depend on your destination, the fulfilment location used for your order and the shipping service selected.
Please note that delivery estimates are not guaranteed.
Delivery may be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, public holidays, peak seasonal periods and other unforeseen events.
If you need your order by a particular date, we recommend allowing additional time for delivery.
When will my order be dispatched?
We aim to process and dispatch orders as quickly as possible.
The time between placing your order and dispatch can vary depending on product availability, your destination and the fulfilment location used for your order.
If your order contains multiple products, they may be dispatched separately from different locations. If this happens, you may receive more than one tracking notification and your items may arrive at different times.
Delivery to your address
Please make sure your delivery address is complete and accurate when placing your order. We cannot be responsible for delays or additional costs caused by incorrect or incomplete delivery information.
If a carrier is unable to deliver your order because of an incorrect address, missed delivery or other issue, please follow the instructions provided by the carrier or contact us for assistance.
Returns Info
We want you to be happy with your Stylophone purchase.
If you change your mind about your purchase, you can request a return within 14 days of receiving your order, subject to our returns conditions.
To start a return, please contact us, through our Get In Touch page, with your order number and details of the item(s) you wish to return. If you qualify for a return, we will respond with instructions for how to return items from your order. We usually respond to return requests within 2-3 business days.
Return conditions
Items must be returned in an appropriate condition and, where applicable, with their original packaging and accessories.
Please take care when opening and handling your order if you think you may need to return it. Items that have been damaged, altered or used beyond what is reasonably necessary to inspect them may not be eligible for a full refund.
Certain products or purchases may be excluded from our standard returns policy where permitted by applicable law.
Return shipping
Unless the item is faulty, damaged or we have sent you the wrong product, return shipping costs may be the responsibility of the customer.
Please take care when opening and handling your order if you think you may need to return it. Items that have been damaged, altered or used beyond what is reasonably necessary to inspect them may not be eligible for a full refund.
If your product is faulty or we have made an error with your order, please contact us before returning it so we can help arrange the appropriate solution.
Refunds
Once your returned item has been received and inspected, we will process your refund in accordance with our returns policy. Refunds will normally be made using the original payment method.
Please allow some additional time for your bank or payment provider to process the refund after it has been issued.
