We currently ship directly to the US, EU and the UK.

We may ship your order from different fulfilment locations depending on where you live and what you order. This helps us get your order to you as efficiently as possible. Some products or destinations may have different shipping options or restrictions.

If we don’t ship directly to your location, you can still purchase Stylophone products from one of our local authorised retailers or our Amazon store.

We calculate shipping costs based on several factors, including:

• Your delivery address
• The product(s) in your order
• Where we dispatch your order from
• The available shipping services
• The size and weight of your order

We’ll show your available shipping options and cost at checkout before you complete your purchase. Because these factors can vary, we are unable to provide a single worldwide shipping rate.

Estimated delivery times are approx 5-7 days. These estimates depend on your destination, the fulfilment location used for your order and the shipping service selected.

Please note that we cannot guarantee delivery estimates. 

Circumstances outside of our control may affect delivery times, including carrier delays, customs processing, severe weather, public holidays, peak seasonal periods and other unforeseen events.

If you need your order by a particular date, we recommend allowing additional time for delivery.

We aim to process and dispatch orders as quickly as possible.

The time between placing your order and dispatch can vary depending on product availability, your destination and the fulfilment location used for your order.

If your order contains multiple products, we may dispatch them from different locations if necessary. If this happens, you may receive more than one tracking notification and your items may arrive at different times.

Please make sure your delivery address is complete and accurate when placing your order. We cannot be responsible for delays or additional costs caused by incorrect or incomplete delivery information.

If a carrier is unable to deliver your order because of an incorrect address, missed delivery or other issue, please follow the instructions provided by the carrier or contact us for assistance.

Please return items in appropriate condition, where applicable, include their original packaging and accessories.

Please take care when opening and handling your order if you think you may need to return it. Items that have been damaged, altered or used beyond what is reasonably necessary to inspect them may not be eligible for a full refund.

We may exclude certain products or purchases from our standard returns policy where permitted by applicable law.

Unless the item is faulty, damaged or we have sent you the wrong product, return shipping costs may be the responsibility of the customer.

Please take care when opening and handling your order if you think you may need to return it. Items that have been damaged, altered or used beyond what is reasonably necessary to inspect them may not be eligible for a full refund.

If your product is faulty or we have made an error with your order, please contact us before returning it so we can help arrange the appropriate solution.

Once we receive and inspect your returned item, we’ll process your refund in accordance with our returns policy. We will issue your refund to your original payment method, unless stated otherwise.

Your bank or payment provider may need additional time to process your refund after we issue it.